Last Updated: [2024-1-1]

At optiwand, we are committed to delivering your orders in a timely and cost-effective manner. This Shipping Policy outlines the terms and conditions that apply to the delivery of products purchased through our website, https://optiwand.com (the “Site”).

1. Shipping Methods and Costs

  • Standard Shipping: All orders within the United States are shipped with USPS First Class Mail, which includes free shipping and tracking. This option provides an economical and reliable way to get your items delivered.
  • Expedited and Upgraded Shipping: If you choose expedited or upgraded shipping options, additional shipping fees may apply. Please note that these additional costs are non-refundable.

2. Delivery Estimates

  • Standard Shipping: With USPS First Class Mail, delivery typically takes 5-7 business days within the United States, though this can vary depending on the destination.
  • Expedited Shipping: For expedited shipping, delivery times will be faster, typically 2-3 business days, but this can also vary based on your location.

3. Tracking Your Order

  • Once your order has been shipped, you will receive an email with the tracking number and a link to track your package. You can monitor the progress of your shipment and anticipate the delivery date.

4. International Shipping

  • We currently only offer shipping within the United States. For international orders, please contact our customer service team at [email protected] for assistance.

5. Delivery Confirmation

  • For your protection, all orders require a signature upon delivery for orders above a certain value. This ensures that your package is received safely and securely.

6. Shipping Restrictions

  • There are certain items that we cannot ship due to their nature or the restrictions of the destination country. These items will be clearly marked on our Site.

7. Damaged or Missing Shipments

  • If your package arrives damaged or is missing items, please contact our customer service team at [email protected] within 48 hours of delivery. We will work with you to resolve the issue.

8. Contact Us

  • If you have any questions or concerns about our Shipping Policy or if you need assistance with an order, please contact our customer service team at [email protected]. You can also reach out to us through our contact page at https://optiwand.com/contact-us/.