Last Updated: [2024-1-1]

At optiwand, we are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions that apply to all returns and refunds for products purchased through our website, https://optiwand.com (the “Site”).

1. Return Policy

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also be accompanied by the receipt or proof of purchase.
  • Timeframe: You have 45 days from the date of delivery to return your item(s). We encourage you to initiate the return process as soon as possible to ensure timely processing.
  • Initiating a Return: To initiate a return, please email our customer service team at [email protected]. Include your order number, the reason for return, and whether you would like a refund or exchange. We will provide you with a return authorization number and instructions on how to proceed.
  • Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method and insuring the package, as we cannot be responsible for items lost in transit. Please include the return authorization number on the outside of the package.
  • Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers), custom products, intimate or sanitary goods, hazardous materials, flammable liquids, or gases. Additionally, we do not accept returns for gift cards, downloadable software products, and some health and personal care items.

2. Refund Policy

  • Refund Amount: We will issue a full refund, to your original payment method within 10 business days of receiving and approving your return. The refund amount will include the cost of the item(s) returned, less any shipping charges paid by the customer and the 10% restocking fee.
  • Refund Timeline: Please allow 10 business days for the refund to be processed and up to two billing cycles for the refund to appear on your credit card statement.
  • Non-Refundable Shipping: If you purchased expedited or upgraded shipping services, the additional shipping costs are non-refundable.

3. Exchange Policy

  • Exchange Process: If you would like to exchange an item, please specify the desired item and size (if applicable) in your return request. We will ship the exchanged item to you at no additional cost, provided the original item was returned in new and resalable condition.
  • Out of Stock Items: If the item you wish to exchange for is out of stock, we will issue a refund to your original payment method.

4. Damaged or Missing Shipments

  • We will replace any damaged or lost parcels free of charge, including the shipping cost.

5. Refunds for Digital Purchases

  • If you are not satisfied with your product for any reason, you may apply for a refund through PayPal or Amazon.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team at [email protected]. You can also reach out to us through our contact page at https://optiwand.com/contact-us/.